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Answers to the most frequently asked questions (FAQs)

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Answers to the most frequently asked questions are included below. If your question is not answered below, please contact ucpathhelp@ucsc.edu

Access and Logging On

Pay Related Questions

Related Systems

Other Questions

 

    Access and Logging onto UCPath

  • How do I gain access to UCPath

    To log on, employees will use their CruzID and gold password.  Multi-Factor Authentication (MFA) / Duo must be set up in advance. If you have not already set up MFA please visit CruzID Manager.

    When accessing UCPath for the first time, employees will need to answer a series of security questions. Employees will also need to verify date of birth and the last four digits of their social security number.

    (The image below will take you to the UCPath Portal)

    UCPath online image 

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    • Auth-0510 Error

  • What if I cannot login - Auth-0510 error message?

    If you receive an AUTH-0510 error, your employment record has not been processed yet and you will be able to login to UCPath until your hire has been processed.

    Please contact your HR representative for the status of your hire.

    Academic HR or Staff HR

     

    • Access for former employees

  • Access for former employees

    You’ll be able to register for UCPath online access as a former employee once UCPath Center has finalized your separation with UCPath online. For details, please visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/ucpath-former-employees.html

    • UCPath Portal

  • What is the UCPath portal?

    The online portal give employees and managers 24/7 self-service access to payroll, benefits and HR information.

    Employees can:

    • Update personal information (i.e. address, name, etc..) quickly and easily
    • View paychecks, leave balances and benefit selections
    • View tutorials and step-by-step instructions for most UCPath features
    • Open and track service requests with the Ask UCPath Center help request feature
    • Request a statement verifying employment

    View the video for the UCPath Portal for Employees (3:59):

     

    View the video for the UCPath Portal for Managers (2:48):

    In UCPath, employees will be able to: 

    • View and print earnings statements (pay stubs)
    • Update personal information such as home address
    • View and manage benefits, plus sick and vacation balances
    • View and update tax forms
    • Sign up for, view and change Direct Deposit options
    • Make life event changes (marriage, birth of a child, etc.)
    • Request a statement verifying employment. The UCPath self-service portal will contain instructions.

    AYSO will continue to allow employees to:

    • View past earnings/W2s
    • Previous pay stubs will remain per the retention schedule. Pay Stubs are currently viewable for the last 18 months. W2 are viewable for the last 7 years.

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    • First Log On

  • What will I see when I first log onto UCPath?

    After accessing the site, employees will need to:

    • verify date of birth,
    • use the last four digits of their social security number, and 
    • answer a series of security questions to verify identify. Open this document if you would like to see an example.

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    • UCPath Center

  • What is the UCPath Center?

    The UCPath Center is located in Riverside. It provides systemwide payroll processing, benefits administration and HR transactional processing for all University of California (UC) employees. 

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    • CruzID & Password

  • What if I forgot my CruzID or password?

    Please visit the CruzID manager website and follow the links for forgotten password or first-time registration.

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    • Direct Deposit

  • How Do I sign up for Direct Deposit?

    The fastest and easiest way to get paid is through Direct Deposit to your bank account. You can sign up for Direct Deposit for future paychecks through the UCPath Employee Services Portal.

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    • Multiple Bank Accounts

  • May I split my direct deposit between multiple bank accounts?

    Yes, UCPath allows direct deposit for up to three bank accounts. Deposit amounts may be split by percentage or a fixed dollar amount.

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    • W-2 Forms 2023

  • How can I get my W-2 form 2023?

    UCSC Employees will receive their W-2 from UCPath for 2023.

    If you worked at multiple UC locations, you will receive one W-2 for both locations.

    If you separated from UCSC in 2023, you will access UCPath through the former employee portal by selecting University of California; Former Employees on the location selection page under UCPath

    If you are having issues accessing this site, please reach out to UCPath Center directly at (855) 982-7284.

    If you have additional W2 questions, you can refer to the Financial Affairs FAQs

    • W-2 forms Prior Years

  • How can I get my W-2 from prior years?

    For active employees, if you signed up for an online W-2, you can view via Income & Taxes > View Online W-2/W-2C and click "View a Different Tax Year" in upper right.

    For terminated employees, you will access via the former employee portal. If you need assistance with access, please reach out to UCPath Center at (855) 982-7284

    For 2019 and prior, if you signed up for an online W-2, you’ll be able to view or print it from AYSO. If you have trouble accesing AYSO, please reach out to payhelp@ucsc.edu

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    • Paper Paychecks

  • What happens if I have a paper paycheck?

    Paper paychecks are sent to the home address via US Postal Service from UC's bank in Arizona. It can take 2-3 business days for a paper paycheck to arrive via US Postal Service. To update your home address, or to update your paycheck to direct deposit please visit UCPath Employee Self-Service. It may take 1 or 2 paycycles to start receiving direct deposit.

    • Home Addresses & Paper Checks

  • I have recently moved and have been receiving a paper paycheck, how do I update my home address?

    If you have moved and are receiving a paper paycheck, please update your address via the UCPath Employee Services Portal using the following navigation - Employee Actions > Personal Information > Personal Information Summary

    Keeping your home address current and updated in UCPath is important regardless, since this address is used for all mailings from UC.  

    We also strongly recommend that you sign up for direct deposit as soon as possible to avoid future delays in receiving a paper paycheck (due to local postal service delays). You can sign up for direct deposit via the UCPath Employee Services Portal using the following navigation – Employee Actions > Income & Taxes > Direct Deposit

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    • Multiple Positions

  • How do I make sure I have been paid for multiple positions (appointments, jobs)?

    UCPath earnings statements list a primary position on the first page. All active positions for which you have been paid will appear on the second page of the earnings statement. The first page will also add together hours for regular pay. The second page of the UCPath earnings statement shows these hours broken into separate line items for each position. 

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    Related Systems

    • Timesheets

  • How do I submit or approve timesheets?

    Timesheets are submitted and approved through CruzPay. You can access CruzPay here.

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    • Retirement Distributions

  • Does UCPath manage retirement payments?

    If you are retired from UCSC, payments from retirement plans are managed through UCRays. For information about retirement plans, visit University of California Retirement at your service (UCRays) online.

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    • Composite Benefit Rate

  • What is a Composite Benefit Rate (CBR) Assessment?

    The UCPath system requires all campuses to distribute employer-paid benefits and other employment-related assessments using a benefits assessment method known as the composite rate method. Employee-paid benefits contribution amounts will not be affected.

    For more information, visit the Budget Analysis and Planning website.

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  • Whom should I contact with questions about UCPath?

    For questions about the UCPath@UCSC, please contact us at ucpathhelp@ucsc.edu.

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See Also