Answers to the most frequently asked questions (FAQs)

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Answers to the most frequently asked questions are included below. If your question is not answered below, please contact us. 

Access and Logging On

Pay Related Questions

Related Systems

2020 Wildfires Resources

Other Questions

 


    Access and Logging onto UCPath

  • How do I gain access to UCPath

     

    To log on, employees will use their CruzID and gold password.  Multi-Factor Authentication (MFA) / Duo must be set up in advance. If you have not already set up MFA please visit CruzID Manager.

    When accessing UCPath for the first time, employees will need to answer a series of security questions. Employees will also need to verify date of birth and the last four digits of their social security number.

    (The image below will take you to the UCPath Portal)

    UCPath online image 

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  • Auth-0510 Error

  • What if I cannot login - Auth-0510 error message?

    If you receive an AUTH-0510 error, your employment record has not been processed yet and you will be able to login to UCPath until your hire has been processed.

    Please contact your HR representative for the status of your hire.

    Academic HR or Staff HR

     


  • Access for former employees

  • Access for former employees

    You’ll be able to register for UCPath online access as a former employee once your location has finalized your separation with UCPath online. For details, please visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/ucpath-former-employees.html

  • UCPath Portal

  • What is the UCPath portal?

    The online portal give employees and managers 24/7 self-service access to payroll, benefits and HR information.

    Employees can:

    • Update personal information quickly and easily
    • View paychecks, leave balances and benefit selections
    • View tutorials and step-by-step instructions for most UCPath features
    • Open and track service requests with the Ask UCPath Center help request feature
    • Request a statement verifying employment

    View the video for the UCPath Portal for Employees (3:59):

     

    View the video for the UCPath Portal for Managers (2:48):

    In UCPath, employees will be able to: 

    • View and print earnings statements (pay stubs)
    • Update personal information such as home address
    • View and manage benefits, plus sick and vacation balances
    • View and update tax forms
    • Sign up for, view and change Direct Deposit options
    • Make life event changes (marriage, birth of a child, etc.)
    • Request a statement verifying employment. The UCPath self-service portal will contain instructions.

    AYSO will continue to allow employees to:

    • View past earnings/W2s*
    • View Pension Distribution Info (Retirees)
    • View & Update Beneficiaries
    • View Past Benefits Data

    * Previous pay stubs will remain per the retention schedule. Pay Stubs are currently viewable for the last 18 months. W2 are viewable for the last 7 years.

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  • First Log On

  • What will I see when I first log onto UCPath?

    After accessing the site, employees will need to:

    • verify date of birth,
    • use the last four digits of their social security number, and 
    • answer a series of security questions to verify identify. Open this document if you would like to see an example.

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  • UCPath Center

  • What is the UCPath Center?

    The UCPath Center is located in Riverside. It provides systemwide payroll processing, benefits administration and HR transactional processing for all University of California (UC) employees. 

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  • CruzID & Password

  • What if I forgot my CruzID or password?

    Please visit the CruzID manager website and follow the links for forgotten password or first-time registration.

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  • Google Chrome Errors

  • I am having issues with google chrome & UCPath, how do I resolve?

    Please read this UCPath article on how to resolve this issue.

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    Pay Related Questions


  • Direct Deposit

  • How Do I sign up for Direct Deposit?

    The fastest and easiest way to get paid is through Direct Deposit to your bank account. You can sign up for Direct Deposit for future paychecks through the UCPath Employee Services Portal.

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  • Multiple Bank Accounts

  • May I split my direct deposit between multiple bank accounts?

    Yes, UCPath allows direct deposit for up to three bank accounts. Deposit amounts may be split by percentage or a fixed dollar amount.

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  • W-2 forms

  • How can I get my 2019 W-2?

    If you signed up for an online W-2, you’ll be able to view or print it from AYSO for 2019 earnings.

    Future W-2s (for 2020 earnings and beyond) will be available in UCPath on the UCPath Employee Self-Service (ESS) portal.

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  • Paper Paychecks

  • What happens if I have a paper paycheck?

    Paper paychecks are sent to the home address via US Postal Service from UC's bank in Arizona. It can take 2-3 business days for a paper paycheck to arrive via US Postal Service. To update your home address, or to update your paycheck to direct deposit please visit UCPath Employee Self-Service. It may take 1 or 2 paycycles to start receiving direct deposit.


  • Home Addresses & Paper Checks

  • I have recently moved and have been receiving a paper paycheck, how do I update my home address?

    If you have moved and are receiving a paper paycheck, please update your address via the UCPath Employee Services Portal using the following navigation - Employee Actions > Personal Information > Personal Information Summary

    Keeping your home address current and updated in UCPath is important regardless, since this address is used for all mailings from UC.  

    We also strongly recommend that you sign up for direct deposit as soon as possible to avoid future delays in receiving a paper paycheck (due to local postal service delays). You can sign up for direct deposit via the UCPath Employee Services Portal using the following navigation – Employee Actions > Income & Taxes > Direct Deposit

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  • Multiple Positions

  • How do I make sure I have been paid for multiple positions (appointments, jobs)?

    UCPath earnings statements list a primary position on the first page. All active positions for which you have been paid will appear on the second page of the earnings statement. The first page will also add together hours for regular pay. The second page of the UCPath earnings statement shows these hours broken into separate line items for each position. 

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    Related Systems


  • Timesheets

  • How do I submit or approve timesheets?

    Timesheets are submitted and approved through CruzPay. You can access CruzPay here.

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  • Retirement Distributions

  • Does UCPath manage retirement payments?

    If you are retired from UCSC, payments from retirement plans are managed through UCRays. For information about retirement plans, visit University of California Retirement at your service (UCRays) online.

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  • Composite Benefit Rate

  • What is a Composite Benefit Rate (CBR) Assessment?

    The UCPath system requires all campuses to distribute employer-paid benefits and other employment-related assessments using a benefits assessment method known as the composite rate method. Employee-paid benefits contribution amounts will not be affected.

    For more information, visit the Office of Planning and Budget website.

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    2020 Wildfires Resources

  • I am been evacuated, where can I find my check?

    Due to the CZU Lightening Complex Fire, paper paychecks are not being delivered to evacuated zones. Staff that have been evacuated are able to check their alternate mail delivery location by visiting the Service Impact section of the USPS website.

    Additionally, we encourage you to sign-up for direct deposit so that no further delays will occur on your future paychecks

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  • I am interesting in the accrued vacation payout program, where can I find more information?

    The UC Santa Cruz Employee Emergency Accrued Vacation Payout Program is a temporary program for eligible UCSC employees who are experiencing financial hardship as a result of the summer 2020 wildfires in California. The program allows eligible employees to request a one-time payout, of up to a maximum of 80 hours, of their available accrued vacation to help meet expenses incurred due to impacts from the fires. The program is open to fiscal-year academic, represented and non-represented staff employees, including probationary, career, partial-year career, limited and contract employees, who meet eligibility requirements. Applications for the program must be received on or before Nov. 14, 2020.  Program guidelines, eligibility requirements and instructions can be found here. You can apply using this link

    If you have specific questions, please reach out to vac-pay-help@ucsc.edu

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    Questions

  • Whom should I contact with questions about UCPath?

    For questions about the UCPath@UCSC please contact us at ucpathhelp@ucsc.edu.

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See Also