UCPath will transition from its current phone system provider to a new provider, Talkdesk on July 13, 2022.
Initially, employees will hear new options when calling UCPath.
- Callers will enter the first initial of their last name for authentication purposes in addition to the previously required entries (last four digits of their social security number and date of birth)
- Callers may leave a voicemail while waiting to speak with an agent when the “call back” feature is not available
- Callers will hear the average estimated wait time while waiting to speak with an agent
Further information will be provided as new features are released
