UCPath Appointment Feature

December 10, 2020

Starting Dec. 7, 2020, all UC employees can schedule phone appointments with UCPath for assistance with submitted inquiries. One-hour appointments are available Monday through Friday, 8 a.m. to 4 p.m. (PT). Schedule an appointment at a time that’s convenient for you — no waiting required!

Appointments are a great idea for new employees who need help using UCPath for the first time, or who have questions about benefits enrollment. They’re also great for employees who need help with lengthy or multiple inquiries.

Please note that these appointments are not intended for those who are submitting a complex case on behalf of someone else and require production or IT support (i.e. transactional users.)

How to make a UCPath appointment:

  • Log in to UCPath Online
  • Make a note of your employee ID in the upper-right corner of the UCPath portal
  • Select “Ask UCPath” to Submit an Inquiry or view My Inquiries
  • After you submit a new inquiry or select the case number of an existing inquiry, the Case Details page appears. Make a note of the case number you need help with
  • Select “CLICK HERE TO REQUEST A CALLBACK APPOINTMENT” at the top of the page to schedule an appointment.

picture of UCPath appointment task bar

  • A new window will open and you will select a topic based on the type of issue you are reporting.
  • Once a topic is selected, you will be prompted to select an appointment time based on the next available date and time
  • Lastly, you will enter additional details including your existing case number, your employee ID, and the best contact phone number.
  • Once your appointment is scheduled, you will receive an appointment confirmation with a calendar attachment via email
  • A UCPath Employee Services associate will call you at the number you have provided at your appointment time

Training Resources:

The following training materials were updated to reflect these changes

More information on UCPath appointments: 

If you have a question, please visit UCPath and click on “Ask UCPath Center” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m. – 5 p.m.